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Chatbox

A chatbox is a little program that shows up on many websites (clothes, electronics, assistance, etc) to help and guide customers as well as possible. It is depicted as a little window opening in one of the corner of the screen with a bot asking if one needs any help. It provides a basic help and information that customers were not able to find. By doing so, companies are more able to retain those customers. The customer will be encline to purchase what he was looking for and it allows the companies to have a quick response brought to their customers with fewer associates. 

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Whoson




Whoson, a website that provides a chatbox, also had a chatbox system to help its customers. 
https://www.whoson.com

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Free



Free also has a kind of chatbox, which is not one completely. It guides you through the steps for assistance. It allows Free to find solutions for the easiest problems. 
http://www.free.fr/freebox/index.html
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Apple




Apple offers a live chat unfortunately only available for the US customers. For the EU customers,  Apple is available via phone call and mails. 
https://aoschat.apple.com/Chat/getCustomerDetails.do

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Hotel : Les Jardins du Marais





On the website of the Jardin du Marais, Nathalie offered me her help to book a room. She was able to provide me the information about the room and could have booked with me. She was also able to put pressure on me to push me to book. 
The chatbox is very useful on hotel websites and may help customers to make up their minds. 
https://www.secure-hotel-booking.com/smart/Les-Jardins-du-Marais/2PNZ/fr/?__utma=186748085.1490755834.1513021519.1513022822.1513026642.3&__utmb=186748085.2.9.1513026642&__utmc=186748085&__utmx=-&__utmz=186748085.1513026642.3.3.utmcsr=google%7Cutmccn=(organic)%7Cutmcmd=organic%7Cutmctr=(not%20provided)&__utmv=-&__utmk=130065679&propertyCode=PARLJ&brand=GATE&locale=fr








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