Accéder au contenu principal

A little discussion with Alino, our marvelous chatbot

ALINO THE CHATBOT 

Today Nicolas and I gave life to Alino, the chatbot of La Canaille restaurant. Thanks to his help, customers will be given basic information and may call us if they need any other information. 
It allows us to save some time to dedicate to our other customers. 

---------------------------------------------------------------------------

It has very interesting to create Alino and define its possible answers. It pushes us to guess and predict our guests' expectations. By talking with Alino instead of one of our employee, our team has more time to dedicate to our face-to-face customer. 
I had never set up a chatbot and it has been very helpful to learn that. 
https://www.facebook.com/La-Canaille-982938515188142/?modal=admin_todo_tour









Commentaires

Enregistrer un commentaire

Posts les plus consultés de ce blog

Face the unexpected.

Enregistrer un commentaire
Lire la suite

VR - AR, what real asset they can be for your hotel

An example of VR for an hotel : it allows the Tokyo Shangri - La to represents to its potential customers what the Tokyo life is like.   Here is an example of an AR technology used in a restaurant : with his tablet, the customer may flash the menu and have an overview of the meal, how it was cooked etc. Differences between a VR and AR videos from a customer point of view :  A VR video will be either in 2D or 3D, it “transfers“ the customer in a completely different location. As we saw in the first example, a customer can have an overview of Tokyo Shangri-La without even being in Japan.  An AR video will dedicated to a live use, Holiday-inn sponsored AR videos with english athletes to welcome guests : with their phones, guests were able to see the athletes standing in the lobby or windsurfing on the bed ! To what sector could it benefit the most ?  The sector that could benefit the most from it is definitely the tourism se...
Enregistrer un commentaire
Lire la suite